30 days return policy
You have tried the product and are still not enthusiastic about it? Too bad, but that can happen. You have 30 long days after receipt of the goods to return unopened or opened (but not empty) products to us and we will refund the purchase amount, we promise.
The statutory right of withdrawal is neither affected nor restricted by the right of return.
The right of return can be exercised within 30 days of receipt. To meet the deadline, it is sufficient if you inform us via the email address below of your intention to return before the deadline.
- Please send us an email to email@example.com with the following information:
- Order number (#....)
- First and last name
- Reason for return
- After you have announced your return to us by email, you have 14 days to return your products. Enclose the completed return form with the return. If you don't have a printer, you can copy the form. Address for returns: Five Skincare GmbH, c/o Locema GmbH, Carl-von-Linde-Straße 3, D-19061 Schwerin.
- Products that have already been refunded from a previous order cannot be returned.
- You will be responsible for return postage.
- The refund will be made to the same payment method you used for the purchase within 14 days of receipt of the return.
- Request a receipt from the shipping service provider so that you can show us proof of your return if asked.